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General
Is it real silk?
Yes. Our silk is 100% mulberry silk in Grade 6A long fibre, not polyester satin. Satin is a weave, and most satin bedding is polyester; mulberry silk is a natural fibre.
What does momme mean?
Momme is the weight of the silk: the higher the number, the denser the fabric. All our weights are made to last, so choose by feel. The guide on each pillowcase page compares them side by side.
How do I wash silk?
Hand wash, or use a gentle machine cycle, in cold water with a pH-neutral silk detergent, ideally in a mesh laundry bag. No bleach or fabric softener. Dry it flat or on a line out of direct sunlight, and do not tumble dry.
Which pillowcase size do I need?
Match your pillow: Standard is 51 x 66 cm (20 x 26 inch), Queen is 51 x 76 cm (20 x 30 inch) and King is 51 x 91 cm (20 x 36 inch). If you are between sizes, choose the larger one so the pillow is not squeezed.
Is the red light neckband a medical device?
No. It is a wellness product for your evening wind-down. It is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant or have a medical condition, ask your doctor before using it.
What payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. Your card details are always encrypted.
Where is your company located?
KINT is operated by Verde Lifestyle LLC, registered in Dover, Delaware, United States.
How can I contact you?
Use the form above or email info@kinthouse.com. Include your order number if your question is about an order.
Shipping & returns
Where do you ship to?
We ship to 60+ countries worldwide, including the United States and Europe. If you see your currency as an option on our store, we ship there.
How long does it take to get my order?
Orders are dispatched within 0-72 hours. Delivery then takes 2-7 business days in the United States, 3-6 in Europe and 4-8 in the rest of the world.
How can I track my order?
Every shipment is tracked. Your tracking link is in the shipping confirmation email we send when your order leaves the warehouse.
Do I have to pay import duties and tax?
No. KINT covers import duties and taxes on every order, so there is nothing extra to pay when it arrives.
Can I return my order?
Yes. You have 30 days from the day you receive it to return it, unused and in its original packaging. Email info@kinthouse.com first and we will send you instructions; parcels sent without approval cannot be accepted.
Do you offer refunds?
Yes. We offer both full and partial refunds, to your original payment method or as store credit. See our Refund policy for the full terms.
Can I exchange the size or color?
Yes. Once we receive and inspect your return, we ship your replacement size or color free of charge. We offer one free replacement per item.
Can I cancel my order?
Email info@kinthouse.com within 24 hours of placing it. Some orders ship within hours, so a cancellation cannot be guaranteed.