We want you to love what you sleep in. If something is not right, you have 30 days from delivery to return it. This policy explains how returns, refunds, exchanges and cancellations work. By placing an order with KINT you agree to the terms below.
No extra charges are added to your order: taxes and import duties are included in the price you pay.
30 days
to return, from delivery
24 hours
to cancel after you order
$0
import duties or surprise fees
Email info@kinthouse.com with your order number and full name.
To be eligible for a return, the item must be:
For hygiene reasons we cannot accept sleep masks, pillowcases or sleepwear that have been used or washed. Devices must be returned with every accessory that came in the box.
Once we receive and inspect your return, and it meets the conditions above, we ship your replacement size or color free of charge. We offer one free replacement per item.
We cannot process a return without valid tracking or proof of shipment.
Every return is inspected before a refund or replacement is issued. Approved refunds go back to your original payment method; your bank may take a few business days to show it.
If we sent the wrong color or size, or your item arrived damaged or with a manufacturing defect, we offer a free replacement or a full refund.
Email info@kinthouse.com and include:
Incomplete requests may take longer to process. If the claim is approved and the item needs to come back, the cost of returning it is refunded once we have inspected it.
To cancel, email info@kinthouse.com within 24 hours of placing your order. Some orders are prepared and shipped within hours, so cancellation cannot be guaranteed. If it is successful, the refund goes to your original payment method.
If your order is delivered to the EU or the UK, you have the right to withdraw from your purchase. Our 30-day return window is longer than the legal minimum, and the conditions above apply. Nothing in this policy affects your statutory rights.
All orders are shipped with official carrier tracking.
If tracking confirms delivery, any further investigation must begin through the claims process below.
If your tracking shows Delivered but you believe you did not receive the package, you must:
Failure to contact us within 24 hours may result in denial of the claim.
Investigation period. After a claim is initiated, a mandatory 15-day waiting period applies. Packages occasionally arrive after being marked delivered too early, and during this time we coordinate with the carrier as needed.
If a package is confirmed delivered but stolen, we offer a free replacement, provided one of the following is submitted:
Refunds for stolen packages. Refunds are not issued for stolen packages unless a valid police report is provided or clear video evidence is submitted. If the documentation is approved, we may issue either:
If you believe your item is not as described, you must:
We will review the claim and provide next steps. Items must be unused and in original condition for any resolution to apply.
If a chargeback is filed without first using our required claims process, we will provide the following documentation to the issuing bank:
Failure to follow our claims process may result in denial of the dispute by the issuing bank.
By completing your purchase, you acknowledge and agree that:
For any return or refund question, email info@kinthouse.com. We are happy to help.
